Shipping policy

At Pawnuzzle, we understand that your senior pets deserve nothing but the best. To ensure the highest quality and safety, we work with a network of specialized fulfillment partners to deliver our wellness products directly to your doorstep.

1. Order Processing Time

We take pride in our thorough quality control process. Every order undergoes a multi-step inspection before it leaves our facility to ensure it meets our standards for your pet’s safety.

  • Standard Processing: All orders are processed within 1–3 business days.
  • Peak Seasons: During holidays, sales events, or high-volume periods, processing may take an additional 1–2 business days.
  • Note: Orders placed on weekends or public holidays will be processed on the following business day.

2. Shipping Estimates & Costs

To provide you with the most reliable and cost-effective service, we utilize efficient shipping routes. Our typical delivery windows are as follows:

  • Standard Shipping: 6–12 business days (after processing).
  • Shipping Rates: * FREE Shipping on all U.S. orders over $70.

For orders under $70, a standard shipping fee will be calculated and displayed at checkout.

Why the wait? As a brand dedicated to senior pet wellness, we ensure our items are sourced and handled with extra care. This deliberate process ensures that your pet receives a safe, high-quality product every time.

3. Tracking Your Order

Once your order has been handed over to the carrier, you will receive a Shipping Confirmation email containing your tracking number.

  • Please allow 24–48 hours for the tracking information to update on the carrier's website.
  • You can track your package directly through the link provided in your confirmation email.

4. Shipping Destinations

Currently, Pawnuzzle ships exclusively to the United States, including:

  • All 50 States.
  • APO/FPO/DPO addresses (Please allow additional time for military mail handling).
  • Note: We do not offer international shipping outside of the U.S. at this time.

5. Address Accuracy

It is the customer's responsibility to provide a complete and accurate shipping address at checkout.

  • Incorrect Addresses: Pawnuzzle is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
  • Modifications: If you notice an error in your address, please contact us at info@pawnuzzle.com within 12 hours of placing your order. Once an order is processed, we cannot guarantee address changes.

6. Lost, Stolen, or Damaged Packages

Pawnuzzle is committed to your satisfaction, but our liability ends once a package is marked as "Delivered" by the carrier.

  • Missing Packages: If your tracking says "Delivered" but you haven't received it, please check with neighbors or your local post office first.
  • Damaged Items: If your order arrives damaged, please contact us within 48 hours at info@pawnuzzle.com with clear photos of the damaged item and the original packaging.

7. Contact Information

If you have any questions about your shipment, please reach out to us: Email: info@pawnuzzle.com Operated by: Wenovation LLC